On the Matter of Words, Words Matter

Every year or so, I am reminded of the expression that words matter. Words matter in our personal relationships and words matter in how we build our business ties. Recently, I had a client who, [...]

How to be Affordable not Cheap…You’re Not the Value Meal!

At our networking group , as we went around the room talking about what we did, I heard the same things: “I’m the best locksmith and we have cheap prices.” “We work fast and [...]