Customer Service Archives

In Customer Service, Guest Blogs, Marketing Ideas, Sales

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Teaching Proper Phone Etiquette – How You Lost the Sale Before You Had a Chance to Make It

(if you’re viewing this on mobile, please click here to watch the video on Proper Phone Etiquette) We have all experienced PHONE HELL. It happens when a business has not trained their [...]

By Hank Yuloff

In Blog Post, Customer Service, Hank Yuloff

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Bad Customer Service Almost Cost Celebrity Cruise Lines $100,000

The lifetime value of a customer is a number that helps companies focus their customer service activities. If you know how much that client is worth, you work harder. Evidently, Celebrity Cruise [...]